Refund Policy

At Shalomey, your satisfaction is our top priority. If you are not fully happy with your purchase, we’re here to help. Please read our Refund Policy carefully to understand how returns and refunds work.

 

🛍️ Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return, your item must be:

• Unused

• Unopened

• In its original packaging

• In the same condition you received it

For hygiene and safety reasons, we cannot accept returns on:

• Makeup that has been opened

• Used beauty tools

• Skincare or haircare products that have been opened

• Any product not in its original condition

 

💸 Refunds

Once your return is received and inspected, we will notify you by email. If your return is approved:

• Your refund will be processed to your original payment method.

• Refunds may take 5–10 business days to appear in your account depending on your bank or card provider.

Shipping fees are non-refundable.

 

🔄 Exchanges

We only replace items if they are defective or damaged on arrival.
If you need an exchange, contact us immediately with a picture of the damaged item.

📦 Return Shipping

Customers are responsible for paying the shipping costs for returning items unless the product arrived damaged or incorrect.

We recommend using a trackable shipping service to ensure your return reaches us safely.

 

❗ Order Cancellation

Orders can only be cancelled within 24 hours of purchase.
Once the order is shipped, it cannot be cancelled.

 

📩 Contact Us

If you have questions about returns or refunds, our support team is here to help.
Email us at: support@shalomey.com